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Professional Services
Servers Australia offers two Professional Services options designed to help you get the most out of your environment. Choose a Professional Services Agreement (PSA) for account-wide support, or add a Monitoring & Maintenance Agreement (MMA) to specific servers and services that require a little extra attention.
Together, these services provide the flexibility to extend your in-house capabilities, reduce operational overheads, and gain peace of mind knowing your infrastructure is in expert hands.
*Price ex.GST/month
Professional Services Agreement (PSA)
Whether you're a developer, small business or large enterprise, a Professional Services Agreement (PSA) gives you direct access to our experienced engineering team. With priority support, faster response times and discounted support hours, you'll have the expertise you need when it matters most: 24x7, 365 days a year.
Priority Case Support
PSA customers receive priority handling for support requests lodged through the mySAU Portal. Cases are automatically identified and prioritised by our technical support teams, helping you receive assistance faster.
1-hour Response Target
Time matters! If your case has not been responded to within our 1-hour response target, it will be automatically escalated for review by our support team.
Discounted Prepaid Support Hours
Every PSA includes 2 hours of support time that can be used across our Support, Network Operations and System Engineering teams. Additional hours can be added to suit your business needs.
24/7 Level 3 Escalations Access
Some issues require unique skill sets, and that's where we can help. For complex technical issues, our senior level 3 engineers are available around the clock to provide advanced troubleshooting and expert guidance.
Monitoring & Maintenance Agreement (MMA)
At Servers Australia, we want to make sure our customers know what’s happening with their cloud workloads. Monitoring and maintaining your environment 24/7 takes time and effort. By purchasing a Monitoring and Maintenance Agreement (MMA), your business can focus on growth, while we proactively manage your environment and keep your workloads operating smoothly.
Compliance Server Hardening
We ensure your server has been hardened to meet our compliance requirements when hosting your services in the cloud.
Operating System Management
We'll manage all your Windows & Linux Operating System updates, scheduling reboots after hours for any patches that require a restart.
Monitoring and Metrics Portal
Gain visibility into the health and performance of your infrastructure through our monitoring platform, providing information into key metrics and systems activity.
On-demand Vulnerability Scanning
With your server connected to our MMA platform, you can request an on-demand vulnerability scan to discover any remediation recommendations. As every environment is different, recommended changes are reviewed prior to implementation and not applied automatically.