Guide to Cloud Hosting
What is Cloud Hosting? Read the guide to see how cloud hosting can transform your business, save your business money and offer increased security and reliability.
Expert Support
Your Infrastructure. Our Expertise.
Get the specialist skills and ongoing support you need to keep your infrastructure secure, maintained and performing at its best.
Whether you're planning a cloud transition, optimising heavily utilised resources, or seeking to harden your infrastructure against modern cyber threats, our engineering team works directly with you to build scalable, resilient, and cost-effective environments. Our service offerings include:
- Custom Solution Design
- Infrastructure & Architectural Reviews
- Professional Migration Services
- Ongoing Infrastructure Management
- Professional Services Agreements (PSA)
- Maintenance and Monitoring Agreements (MMA)
WHY CHOOSE SERVERS AUSTRALIA
Your Dedicated Infrastructure Partner
We partner closely with your team to deliver a holistic approach – from architectural discovery and baseline audits through to structured execution and long-term optimisation.
Why Choose Servers Australia
Access to Senior Expertise
Work side-by-side with experienced local engineers and architects who know our infrastructure inside out.
Reduced Risk & Downtime
Prevent costly outages and migration failures by relying on proven frameworks and pre-migration testing.
Predictable Operational Costs
Scale your engineering bandwidth on demand without the overhead of recruiting and retaining specialised in-house talent.
Uncompromising Local Support
100% Australian-owned and operated infrastructure, backed by 24/7 engineering support and top-tier data centres.
A Team You Can Rely On
Build an ongoing relationship with specialists who can support your infrastructure as requirements evolve.
Custom Solution Design
Get technical assistance based on your infrastructure and requirements rather than a one-size-fits-all approach.
CORE OFFERINGS
Tap Into Advanced Engineering Capabilities
Eliminate the overhead of specialised in-house roles while retaining complete confidence in your hosting infrastructure.
Optimise Your Infrastructure
Our expert team can provide comprehensive infrastructure reviews that evaluate your compute, storage, and network configurations to identify and resolve performance bottlenecks. We can conduct in-depth resource analysis to optimise resource allocation, eliminate wasted spend, and align your infrastructure directly with your budget.
To fully safeguard your business continuity, our team can also perform structural assessments of your backup postures, failover policies, and single points of failure, ensuring you have a highly resilient, optimised environment.
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Health & Bottleneck Audits
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Cost & Capacity Optimisation
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High-Availability & DR Planning
Seamless Migration Services
We provide turnkey migration services executed by our expert engineers, covering everything from hypervisor-to-hypervisor transfers to physical-to-cloud conversions and hybrid deployments. To ensure a seamless transition, we map our migration strategy directly to your unique risk profile and SLA requirements, carefully minimising any impact on your production systems.
Once the transfer is complete, we conduct rigorous testing and performance benchmarking to confirm your system's overall integrity and guarantee a successful handover.
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Custom Migration Planning
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Data & Application Relocation
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Post-Migration Validation
Protect Your Infrastructure
Our infrastructure security audits include configuration and baseline assessments for Linux/Windows servers, firewalls, and hypervisors, as well as comprehensive evaluations of security group rules, perimeter access policies, and VPN topologies to minimise your attack surface.
We also provide strategic recommendations for specialised penetration testing, vulnerability management, and regulatory compliance through our trusted security partners.
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System Reviews
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Network & Access Control Audits
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Partner-Led Security Solutions
Leverage Our Expert Engineers
We provide tailored infrastructure architecture designed directly around your immediate project goals and long-term scaling strategies. To ensure your environment remains secure and performant without disrupting operations, our team can proactively handle all your operating system updates, critical hot-fixes, and system maintenance during off-peak hours.
Additionally, you can access our Level 3 infrastructure and network engineers for expert guidance on complex technical challenges, major environmental changes, and strategic consultations.
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Custom Solution Design
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Proactive Maintenance & Patching
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Senior Engineering Access
Support Options
Extend Your Technical Capability.
Choose account-wide technical support with a Professional Services Agreement, or add a Monitoring & Maintenance Agreement to the individual services that need ongoing attention.
Professional Services Agreement (PSA)
Priority Support
Get priority case handling when you need technical assistance with your Servers Australia environment.
1-Hour Response Target
Reduce time waiting for assistance with a targeted one-hour response for eligible support requests.
Level 3 Expertise
Access experienced Level 3 engineers for complex infrastructure and technical issues.
24/7 Escalation
Access Level 3 escalation around the clock when critical technical expertise is required.
Included Support Hours
Use included professional services hours for technical work, assistance and infrastructure requirements.
Extend Your IT Team
Bring additional infrastructure expertise into your business without needing every specialist capability in-house.
Monitoring & Maintenance Agreement (MMA)
Server Monitoring
Maintain visibility over important server metrics and identify potential issues before they become larger problems.
OS Management
Keep supported Windows and Linux operating systems maintained as part of your managed service.
Server Hardening
Strengthen server configurations to help reduce unnecessary exposure and improve your security posture.
Vulnerability Scanning
Assess your environment for potential vulnerabilities with on-demand vulnerability scanning.
Infrastructure Health
Gain better visibility into the ongoing health and performance of the services that support your business.
Ongoing Maintenance
Keep infrastructure maintained over time instead of waiting for an issue before taking action.
Compare Services
Choose the Right Level of Support
Compare our Professional Services Agreement (PSA) and Monitoring & Maintenance Agreement (MMA) options to find the level of technical support and ongoing management that fits your infrastructure.
| PSA | MMA | PSA + MMA | |
|---|---|---|---|
| Applied To | Your account | Individual server | Account + individual server |
| Priority Support Queue | ✓ | — | ✓ |
| Monitoring | — | ✓ | ✓ |
| Automated Maintenance | — | ✓ | ✓ |
| System Updates | Available using PSA time | ✓ | ✓ |
| Manual Technical Work | Uses PSA time | Ad hoc without PSA | Uses PSA time |
| System Administration Tasks | ✓ | — | ✓ |
| Best Suited To | Access to our technical team | Ongoing server monitoring & maintenance | Both technical assistance and ongoing management |
RESOURCES
Professional Services Resources
Explore helpful guides, technical insights and resources to better understand infrastructure management, monitoring, security and how to get more from your Servers Australia services.
FAQ's
What is included with Servers Australia Professional Services?
Professional Services provides access to experienced technical specialists who can assist with managing, maintaining and supporting your Servers Australia infrastructure. The level of support depends on whether you choose a Professional Services Agreement or Monitoring & Maintenance service.
What is the difference between a Professional Services Agreement and Monitoring & Maintenance?
A Professional Services Agreement (PSA) provides account-wide priority support, technical expertise and access to Level 3 escalation. Monitoring & Maintenance (MMA) is applied to individual services and focuses on proactive monitoring, operating system management, server hardening and ongoing maintenance.
Can I access technical support outside normal business hours?
Yes. Professional Services Agreements provide access to 24/7 Level 3 escalation, helping ensure specialist technical expertise is available when critical infrastructure issues arise.
Can Servers Australia manage both Windows and Linux servers?
Yes. Monitoring & Maintenance services can include operating system management for supported Windows and Linux environments, helping keep your servers maintained and reducing the ongoing management burden on your internal team.
Do Professional Services include security and vulnerability management?
Monitoring & Maintenance can include server hardening and on-demand vulnerability scanning to help identify potential weaknesses and strengthen the security posture of supported infrastructure.
Use Cases
Extend Your IT Team
Add specialist infrastructure expertise when your internal team needs additional skills, resources or technical support.
Resolve Complex Issues
Access experienced technical specialists to troubleshoot, investigate and resolve challenging infrastructure problems.
Support Critical Infrastructure
Get access to technical escalation around the clock when important infrastructure requires specialist attention.
Monitor Server Health
Maintain visibility over server health and performance to help identify potential issues before they become larger problems.
Reduce Management Overhead
Offload ongoing operating system management, maintenance and technical tasks so your team can focus on higher-value priorities.
Strengthen Server Security
Improve the security posture of supported infrastructure through server hardening and vulnerability scanning.
Resources
Explore
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