Server ManagementFully managed support designed to enhance your web hosting experience so you can spend more time on your business, while we take care of your hosting.
I have used Servers Australia for a short time & in this time I notice a HUGE improvement on the speed of services, uptime of services & overall support. When I joined Servers Australia I was looking for what everyone was looking for. Better customer service & that is just what I got. I believe that overall this move to Servers Australia has been in the best interest for both myself & my customers. In switching over it has not only helped me save a large amount of money I have also been able to reduce my prices to my customers as well. The service from Servers Australia would get a rating of 9 out of 10 & there is always room for improvement however for the most part I have been VERY happy.- Chris Goldsmith,
Reeds Internet Services
If you are finding it hard to deal with software and server related problems, or if you have unresolved issues and unanswered questions with your current host, Servers Australia is able to help with our Titan Support Team. Our Servers Australia Titan Support team can manage all of your hardware and software issues.
Does your host have a support line that requires you to wait longer than 5 minutes? Do they send you through the hoops and to many different staff? Servers Australia takes your business seriously, we understand that when you need help you don’t want to be waiting on-hold to get a useless answer, thats why we guarantee that we will answer the phone within 60 Seconds (average response is 30 seconds) and you will receive a response from our team within 30 minutes 24 hours a day, 7 days a week. Both are backed by our Titan SLA. We also provide knowledgeable staff that can help you on the spot, rather than responding with canned answers.
Our staff have all undertaken training both in and out of the Data Centres where your servers are housed, they know exactly how to resolve any issue might have, and provide fast and knowledgeable answers when you need them most.
We are available 24 hours a day 7 days a week to help with any issues you may have.
Here is a brief overview of what you get with our Titan Support with Servers Australia:
- 24/7/365 access to qualified and knowledgeable staff
- State of the art infrastructure for complete reliability
- 24 / 7 hardware monitoring with live graphs in our online portal
- Complete end user management of your servers health and resources.
- 100% Network Uptime Guarantee - SLA Backed
- 30 Minute Ticket Response Time Guarantee - SLA Backed
- 30 Minute Hardware Replacement Guarantee - SLA Backed
- 60 Second Phone Answer Guarantee - SLA Backed
|Core Server Monitoring|
|SMS Notification System|
|Operating System Management|
|Control Panel Management|
|Armour Security Services|
|Dedicated Firewall Management|
|Custom Software Installs|
|Yearly Upgrade & Full Service|
|Dedicated Account Manager|
|Site Transfer per Month||10||25||50||Unlimited|
|Total Support Time||4 hours/month||6 hours/month||12 hours/month||16 hours/month|
|CDN and Global Distribution|
|DRDB and HA|
|Level 1 Support||Skipped||Skipped||Skipped|
|Level 2 Support|
|Level 3 Support|
|24/7 Emergency Phone|
|Current Rates||FREE||$59.00 /month||$199.00 /month||$249.00 /month||$459.00 /month|
Configure your Dedicated Server or Virtual Private Server now to select your management plan.
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Dedicated Support Team
As our managed hosting customer, you're supported by a dedicated team with a personal technical account manager who provides consultation and follows your account full-time. Your managed server configuration and server support are guided by expert system administrators and architects to keep your infrastructure secure and up-to-date around the clock.
24/7 Support Team
24/7 phone, email and online support for all network and hardware issues. So whenever you have an issue you know there will be someone at Servers Australia to answer and solve the problem for you.
100% Network Uptime SLA
Whether you choose our colocation or dedicated servers, we guarantee our performance. We own our own network and our own data center which means we are in control at all times. This allows us to back all our managed server & managed hosting solutions with a 100% uptime SLA.