Emergency Support:

If you have an emergency please call the NOC on 1800 248 478 at any time or email which is checked regularly.

Step 1: Search the Support Centre.

Search our support centre with your question or go to our frequent Q&A's page. This is the QUICKEST way to get the answer and support you are looking for.

Step 2: Submit a Ticket.

If you couldn't find the answer you were looking for in our support centre then you should submit a ticket. Submit a ticket by emailing from an authorised email account. If your emails are not working, you can submit a ticket through the online portal

Ticket support is one of the quickest and best ways to gain support; and we have a 30 minute response time guarantee in our SLA.

Step 3: Call for Phone Support.

You can call technical support Monday-Friday between 8am-8pm.

Phone: 02 8115 8832
Phone Int: +61 2 8115 8888

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