Since starting Servers Australia many years ago I have been continuously reinventing, growing and trying to improve the business, and it’s time for the next significant change.
So what better way to start 2019 than with a brand refresh, brand new portal, billing improvements and a complete overhaul to the way we provide support to our clients.
I started this business with a goal in mind, and that goal was to ensure we provide reliable, affordable and local Australian hosting. For us to continue to do this in an ever-changing digital world, we have had to evolve our support methods and improve the security of our support by removing email support.
I know this sounds like we are making a change that will inconvenience a lot of people, but we have made this change to ensure not only the security of your account but also the ease of getting support and the efficiency of support moving forward. The new platform has been designed with 100% client security and customer service in mind.
As of the 1st of March 2019, all written support will now be via our online portal, and emailing firstname.lastname@example.org will no longer work, I encourage everyone to visit our Microsite for more information. Updates will also follow on how to access the new portal, and how to add and manage users as we get closer to the 1st of March.
Servers Australia has evolved and grown in an ever-changing technical environment, we’re a progressive organisation, so as our products and services change our brand also needs to reflect those changes.
I’m also very excited to announce the refresh of the brand and introduction of our new Ambassador APIRO! We are proud to welcome APIRO to our team.
This vision has evolved from a small “Start-up” technology business into a company that hosts some of Australia’s largest Corporations, Government departments and some of the world’s largest multinational companies.
The Team and I are ready to take the Servers Australia brand to the next level and ensure that we can not only provide the best hosting, support and service but also provide a reputable brand and image. Most of all we want you to join us in this evolution so you can reap the benefits of our partnership.
Please make sure you view the Microsite and familiarise yourself with the changes. Also feel free to leave your feedback via the microsite. As always I value your opinion.
Thanks for being part of this journey!
Chief Executive Officer