Recently we had a issue with our previous provider in regards with Web-hosting. But when i was looking for reliable and better hosting company, i found your company was giving a reliable solution and called up your sales team and Sales Team Manager Craig was awesome interms of analysing and giving the customer needs. As soon as i signed up for dedicated hosting and the server got up and running in 2 days. I was able to move the websites between the hosting providers smoothly because of your excellent support team you have. Especially i got help when ever i needed from these two people Santhosh Paul and Anthony Spruce and Mail Support by Mahesh K. This is why, i also went with windows shared hosting with you. I would like you to know about these people and they give 200% for customer satisfaction.
As a new cloud based provider we were concerned that we would not be able to afford to go into a facility that was secure with redundant power and network connectivity.
After meeting the Servers Australia team, I felt comfortable with their offering to us, knowing that whilst initially we were not on the fastest connection, we would easily be able to grow our business as we need to.
In addition to this, I have found their team to be extremely knowledgeable in all areas and always willing to help be it a critical system failure or a quick question.
By Choosing Servers Australia I feel that our company has not just bought an off the shelf product like many other hosters provide, but a solution that has been tailor-made to fit our businesses needs with the potential to grow as we do, allowing us to grow faster with significantly less capital.
We look forward to growing our business with the Servers Australia Team.
The road to Servers Australia was a long and winding one for Epimedia. We dealt with many unsavoury hosting companies in the past - working our way up through reselling shared hosting, to managed dedicated servers and finally to equipment colocation. In dealing with other companies, we were usually impressed by the pre-sales but extraordinarily disappointed by the support. On more than one occasion (and by more than one other hosting company) I was told to 'submit a ticket' while calling a NOC about a dead server. Needless to say this is a deal breaker- our clients depend on us to deliver vital business services.
Servers Australia differs from other hosting companies. When we call, we talk to the people who can make things happen. They have proven themselves time and time again - from availing themselves in an emergency to providing 'best practice' advice in peaceful times. This level of support has been paramount in providing our business a platform for growth.
Over the years we have expanded our service offerings with new technologies and white label solutions all of which have been made possible through Servers Australia. We have enjoyed watching Servers Australia grow alongside our own business whilst maintaining the same level of customer service that attracted us to them at the outset.
Epimedia is happy to unequivocally recommend Servers Australia to any prospective client.
At DigitalFyre, we pride ourselves on our customer service and rock-solid infrastructure , When we establish a relationship with a business partner, it is of utmost importance that they are able to provide us with the same level of excellence in both customer service and infrastructure reliability.
Servers Australia was doubtlessly able to delivery both in a harmonious manner. Their impressive infrastructure and the vast knowledge of their network staff was nothing less than impressive. Our experience with them was excellent from day-one, and we are confidently relying on their datacenters to host our infrastructure in the Australia and Asia-Pacific region.
Servers Australia Rocks! Everything is no problem, it's like my business has a Tech Team.
I'm a local start-up business that needs to provide 'A' class service to my clients. Servers Australia's support team is amazing even Servers Australia's after hours support to my business is phenomenal. I feel safe and secure and allows me to expand, knowing that Servers Australia is by my side.
Best business decision I have ever made.
I've been with Servers Australia for a little while now and I have to say that their support is FANTASTIC, now I have been with many companies for VPS's and moved to Servers Australia for a Dedicated Server and have always had unreal uptime, never gone down and support have always been straight onto any issues I have had.
Thank you Servers Australia, Have a Merry Christmas and a Happy New Year!!!
The team at Servers Australia have provided us with the highest quality of support on a dedicated server that runs our critical web application for community care services.
We have used Servers Australia now for over 5 years and have never had a need to look elsewhere. Support has always been a must for our operations and the team at Servers Australia have understood that and delivered.
For dedication, customer service and critical business applications we recommend you use Servers Australia.
The New Pistol Clothing required a web hosting company that could offer reliable web hosting and also offer support for our services for our online e-commerce platform. The team at Servers AU have provided us with the utmost care and service (from their sales team to their support staff) with affordable server costs, for building our brand and managing our very specific website requirements.
We would highly recommend the use of Servers AU to any other company looking for a reliable, specialised web hosting service, situated in Australia matched with fast internet speeds, and a service to back it up.
We've hosted for 12 years with dedicated servers in the USA. When we started, there was no chance of getting professional support in Australia. After being burnt a few times trying to transition our hosting back home, we had become a bit jaded, but have kept trying, hoping that we'd eventually find a host in Australia that can rival the experience in the USA.
I can honestly say after the experience of speaking to Craig from Servers Australia, our expectations were exceeded with the performance and reliability of our new dedicated server. Craig's knowledgeable pre-sales support was backed up by a super fast and reliable server on a great network connection. A big thank-you to Craig and the team at Servers Australia for restoring our faith in the Australian dedicated hosting industry! As we like to have systems with different providers, our only issue now is to find another company that can match the service and reliability offered by Servers Australia.
I have a VDS and Dedicated host in your environment. On the weekend I had a VDS hang, however, the panel didn’t allow me to reboot since I self manage. After several back/forward to demonstrate the problem your team worked on it and fixed it the next day. Praise where praise is due, great job.
I like the service and everything else from SA and your team, well done.
I have used Servers Australia for a short time and in this time I notice a HUGE improvement on the speed of services, uptime of services and overall support.
When I joined Servers Australia I was looking for what everyone was looking for. Better customer service and that is just what I got.
I believe that overall this move to Servers Australia has been in the best interest for both myself and my customers. In switching over it has not only helped me save a large amount of money I have also been able to reduce my prices to my customers as well.
The service from Servers Australia would get a rating of 9 out of 10 and there is always room for improvement however for the most part I have been VERY happy.
NSHosting has been a customer of Servers Australia for almost 3 years
Before coming to Servers Australia we were having issues with our existing provider and found it very difficult to find a provider whom we could trust. We had used several providers in the past but met with little luck in terms of actually getting what was advertised and we also felt that we were being ripped off by many of those providers.
Servers Australia moved all our sites to their servers and since that time their service and Dedicated Server plans have got better which in turn allowed our Hosting Business to grow.
Over the last couple of months I have been dealing with Peter from Servers Australia whom I found to be very professional and who goes way beyond what he is expected to do in order to help customers with any support issues they may have.
Over the last 6 to 12 months Servers Australia has really changed the way they do business. If their present standard is maintained I look forward to being their customer for a long time to come.
After comparing all servers available in Australia we decided you had the best support, so moved our most critical website to your servers. Thanks for your assistance. I was amazed when I was setting it up I had a query, I sent an email and it was answered within seconds, and with a real answer, not a delay tactic. A real person with real knowledge dealt with it. Even when I made our order, someone contacted me with some advice and some suggestions to improve our service. WOW. This is the future of business - to provide real service. This is what we do - and it seems Servers Australia are doing it as well. We use as much automation to save our staff time, to allow staff to spend more time on real clients, not doing the menial things.
Hi Matthew and Paul,
I have to thank both of you for amazing customer service!
Just now I saw that my site is back up and running. I'm excited! I've got a lot of updating to do, but at long, long last I am getting somewhere thanks to Servers Australia.
This means a great deal to me as now I can proceed with plans I have had frustrated and put on hold for months and months because of Netregistry.
A big THANKS! to you guys.
I've been a customer with Servers Australia for many years and have nothing but good to say about their services, always contactable, quick in replying, and the server has been outstanding. I'm not currently hosting with them anymore, for only one reason, and that's because I don't need a server anymore, but should I need one in the future I will certainly contact Servers Australia again to get my fully manageable server back up and running.
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