Frequently Asked Questions

Select a category so that you can find your question more easily.

General

  1. Who are Servers Australia?
  2. Why should I use Servers Australia?
  3. What sets Servers Australia apart from their competitors?
  4. How do I get started if I don't know what server I need?
  5. What is the Servers Australia service level agreement?
  6. What is IPMI?

Support

  1. How do I check the status of my server hosting?
  2. I'm having technical trouble. What support is available?
  3. How are technical queries resolved?
  4. When is support available?
  5. What are the Servers Australia's ticket response times?
  6. Are there additional support charges?

Dedicated Servers

  1. What is a dedicated server?
  2. What do I get when I purchase a Servers Australia dedicated server?
  3. How fast is the access from the server to the internet (gigabit uplink)?
  4. How quick is provisioning?
  5. What Denial of Service protection do you have in place?
  6. Where are your servers kept? (Where are your servers hosted?)
  7. Are your dedicated servers second-hand?
  8. Do you allow gaming?
  9. Do you send me an email before l hit my bandwidth quota?
  10. How does the free migration offer work?
  11. How long will the migration take?
  12. In the event of hardware failure, how long will it take to replace?

Colocation

  1. What is colocation?
  2. Is there a contract for RTG Colocation services?
  3. Do you really offer same day installation?
  4. Where is RTG Colocation available?
  5. I've placed my order. What happens next?
  6. How quickly can I rack my kit?
  7. What paperwork needs to be completed for me to install?
  8. What port speed are the ethernet connections?
  9. What redundancy do you provide?
  10. What does A+B Power mean?
  11. How is the Power calculated for my Allocation?

Disaster Recovery (DRaaS)

  1. What Is DRaaS (Disaster Recovery As A Service)?
  2. How do I get started with a disaster recovery service?

Legal

  1. Servers Australia's General Terms and Conditions
  2. What is Server Australia's privacy policy?
  3. What information do we collect?

Billing & Payments

  1. What are Servers Australia's payment terms?
  2. What payment methods do Servers Australia accept?
  3. How do I contact Accounts?

DDoS Protection

  1. What is DDoS Protection?
  2. Does Servers Australia offer DDoS Protection?
  3. What are the benefits of having DDoS Protection?
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