New company logo
Our new refreshed company logo was created in-house and specifically designed to help improve the identification of our brand and at the same time reflecting what we see as important aspects of the service we provide to our customers.
Our aim is to give the brand a cleaner, sharper and more modern logo, one that represents who we are and what we do as a company. We now have a logo that is unique and easily identifiable to make our brand memorable.
We'd like to share our concepts that drove the creation of our new logo.So how did we do it?
Meet APIRO...He’s our latest team member
Our Brand Ambassador APIRO (Application Programming Interface Robot) was initially created by our Senior Dev Ops guru Damien Gardner as an internal Bot name to assist in all the automation emails and systems for the mySAU Portal.
Technology companies can sometimes be perceived as very mundane and dull, so we wanted to bring some light-heartedness, fun and energy in a way that represented a digital hosting company.
As the Servers Australia brand grows, so does our image and what better way to start 2019 than with a brand refresh. We have a new Brand Ambassador (APIRO), some major product enhancements along with some fantastic portal and billing features that will greatly benefit our clients.
So what's changing?
- Our new Brand Ambassador APIRO!
- Our brand refresh
- New Logo
- New Customer Portal (mySAU)
- Expanding our VMware products
Your new mySAU Portal
With our customers in mind, we’ve developed your new mySAU Portal from the ground up with our focus centred around the ease of use and being able to get support, when you need it!
Find out more about your new mySAU Portal
Offering a direct 24/7 technical support channel, conversations are replacing our email based ticket support, this enables us to serve you quicker and more efficiently...
We've made improvements to billing including PayPal integration, the ability to easily add and remove Credit Cards, Credit Management and improved reporting functionality...
Ordering new products, upgrading and adding services like Management, backups and Disaster Recovery will be easier then ever...
The tools you’ve been waiting for to help administer your account and make managing tasks like assigning users and user permissions to your account, adding and remove contacts...
Server Control Panel
The mySAU control panel has always been a place to pay Invoices, submit tickets and manage basic server functionality and now there's even more great new features, including data and network usage information, Domains and remote IPMI tools.
We’ll be constantly adding great new features and keep you informed. We welcome your feedback, after all, this is your portal and we want to make managing your services with Servers Australia a fast and simple experience.
Commencing on the 1st of March 2019, all written support communication will be handled directly from within the MySAU portal, meaning that if you normally email us, this will now need to be initiated via the MySAU Portal.
This will ensure that verification processes and customer security is improved as we will no longer require client verification when submitting support requests online through our secure portal.
You will simply be able to log in and get support straight from the portal, and due to the portal being fully encrypted end to end, your information and communication will be secured via our online SSL and portal. All details will stay ‘on net’ and not have to traverse any email systems.Have questions?
Why are we changing it?
- A more direct and streamlined channel for you
- Faster response times
- We’re using our built in security features
- Increased prioritising for our clients
Important Billing Changes
Removal of Direct Deposit
Servers Australia removed Direct Deposit in favour of BPAY, and this has provided efficiencies and helped to alleviate reconciliation issues. The cut off for accepting Direct Deposit was the 13th August 2018, however we have been allowing payments to still be made to the Servers Australia bank account the...
When Servers Australia first started there was an 8% late fee for all services. This was when Servers Australia was selling $20 a month shared hosting, and 8% was obviously not a huge amount and an acceptable late fee...
Excess Data Charges
We have reviewed all of our excess data consumption rates across the entire product range and reduced the charges for every one of our customers’ accounts...
New Products in 2019
Over the last 10 years, Servers Australia have been building on our partner relationships with VMware and Veeam and are continuing to develop strong partner relationships ensuring we are providing Enterprise Solutions into the future.
Our new products in 2019
- VMware Virtual Dedicated Servers (VDS & VPS)
- VMware Virtual Dedicated Cloud (VDC)
- VMware Dedicated Private Cloud
- Veeam Disaster Recovery Solutions
Dedicated VMware and Veeam partners for over 10 years