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Frequent Q&A's

Is your support really 24/7?

Yes! Our Australian support team is available by phone or email 24 hours a day, 7 days a week to respond to your support requests.

How fast is the access from the server to the internet (gigabit uplink)?

We provide a 1Gb port of which you should see speeds burstable up to 800-900 Mbps.

What Denial of Service protection do you have in place?

We use Black Lotus for our DDoS protection. We will filter any attacks well before they get to your server, meaning your server will remain accessible at all times.

Where are your servers kept? (Where are your servers hosted?)

We have our equipment in 17 data centres located in Wyong, Sydney, Perth, Brisbane, Melbourne and Auckland New Zealand. We guarantee that all our equipment is kept within Australia to offer our customers maximum speeds, data privacy and the lowest latency.

Are your dedicated servers second-hand?

That all depends, most servers are purchased new for their orders, however if we do have a server that has been de-commissioned and is still a current model then we will provision it after strict testing. We do not however buy second hand servers off other people, all our hardware is bought new for Servers Australia use.

Do you allow gaming?

Yes we do, in fact we love gamers, we have full DDoS protection on our entire network in Sydney, Melbourne, Perth and Brisbane.

Do you send me an email before l hit my bandwidth quota?

Yes we do, you will receive a series of alerts for your overage, we will never give you ‘bill shock’, we give you the chance to buy extra data packs before you hit your limit.

How quick is provisioning?

Provisioning can be from just a few hours to a few days depending on the location you want and also any specific requirements you have, should you have a custom order. We will call and provide you with an estimated time-frame and keep you informed throughout the whole process.

Is there a money back guarantee and how does it work?

The 30 day money back guarantee only applies to all Virtual Servers and Shared Hosting plans. If you are unhappy with the performance of the service we will happily refund your money if you request within the first 30 days. The refund policy ONLY applies to the server and excludes all licenses that have been purchased.

The plans supported are:

  • SVDS-001
  • SVDS-002
  • SVDS-003
  • PVDS-001
  • PVDS-002
  • PVDS-003
  • EVDS-001
  • EVDS-002

30 day money back guarantee does not apply to dedicated server products

What is colocation?

With Colocation you essentially lease a cabinet or RU in a one of our highly secured data centres to house your own server hardware. The data centre infrastructure, along with its redundant power, large bandwidth capacity, and direct connection to the Internet allows you to get cost-savings on greater safety, scalability, business continuity, and minimal network latency.

How does the free migration offer work?

Servers Australia offers complementary migrations to all new customers coming on board with Servers Australia. The complementary service is offered to all customers running cPanel or Plesk on the existing host. If you require a more complex migration you can arrange this by getting in contact with us.

How long will the migration take?

Migrations can take time depending on the speed of the old host, the location and how easy it is for us to get the data. If you are in a hurry to perform a migration please do let us know this and we will see what we can do for you. Migrations do require minimum 72 hours notice and must be pre-planned with the Servers Australia support team.