After being hosted in the US on a dedicated server with another
provider since 2002, and gaining site membership from a handful of members to
now over 22,000 members it was decided that it was time to move to an
Australian host. This decision was based not only due to the fact that
FordXR6Turbo.com is an Australian Ford Community but that with the increase in
membership and features on the site we found the site slowing down quite
significantly being hosted in the US and on a now aging server even though it
was only upgraded a year ago.
After doing some research on several internet technology and hosting forums
stumbled across Servers Australia. It was also listed in the top 3 hosting
companies in a Google search.
After stating to the sales department of my requirements from a dedicated
server point of view and receiving near or immediate response to my queries. As
my US server monthly renewal was coming up it in only a few days time it was
decided to take the plunge and move across to Servers Australia. Once signed up
I was met with immediate response from the support department in the best
methods to transfer the data from the old server to the new server and timings
surrounding this. Peter and the support team from Servers Australia phoned me
in relation to the data move and the status of how things were going providing
regular updates even via email at 4am in the morning!
During the transfer we came into the some issues. The main site was over 18GB
and due to the slow link speed of my US server was unable to be transferred.
The backup file failed on several attempts by Peter to download the file and
time was ticking away in regards being billed another month by my previous
provider. By now my previous hosting company would have given up on me,, and
said sorry there is nothing I can do. Peter from Server's Australia went out of
his way calling me on his way home after work and advising me that a backup
that I had that was successful could be driven to a colleague's business and
transferred via a fast link to the Servers Australia data centre. The file was
driven to the business and transferred successfully to the Servers Australia
Data Centre. During the evening up until midnight Peter (who had finished work
for the day) kept me up to date via SMS messages and phone calls as to the
status of my data restore and that everything was going well. About 11pm the
site was brought back online an hour or so before I had to cancel the previous
provider's server renewal!
I have never in my life experienced customer service like this from any company
and have had someone go out of his way to help a customer in this manner. The
level of support by Peter and the team has been absolutely fantastic, the speed
to the new server and support queries I have submitted have been resolved in
minutes not hours and I am extremely happy with the service and expertise by
I am very happy we have chosen Server's Australia as our hosting partner.
Provided: September 07 2011