Emergency Support:

If you have an emergency use this page instead: Click here if you have an emergency.

Step 1: Search the Support Centre.

Search our support centre with your question. This is the QUICKEST way to get the answer and support you are looking for.

Step 2: Submit a Ticket.

If you couldn’t find the answer you were looking for in our support centre then you should a ticket. Level 1, 2 and 3 problems are all covered by ticket support. If you have a question that cannot be answered over the phone then a ticket must be created, or if your issue requires us to see logs and traces then please paste these in a ticket for a quicker resolution. Submit a ticket here.

Ticket support is one of the quickest and best ways to gain support; most tickets are answered within the hour during business hours, and within a few hours after hours.

Step 3: Email for Support.

If you want a quicker response than tickets then email support for level 1 and 2 problems at support@serversaustralia.com.au. For level 3 problems email noc@serversaustralia.com.au

Step 4: Call for Phone Support.

Only level 1 and 2 issues can be supported via phone. Issues regarding billing or support can be addressed over the phone. However level 3 problems MUST be submitted via a ticket or email as they are complex and cannot be solved over a phone call.

Technical Support General Support (Standard Hosting) Weekdays: 9:00am - 5:00pm Saturday: Closed Sunday: Closed Live Chat: 9:00am until 9:00pm Online: My Support E-Mail: support@serversaustralia.com.au Phone: 1300 788 862 Phone: 02 4307 4200	Network Operations Centre Co-location and emergency network issues Phone: 1800 248 478 E-Mail: noc@serversaustralia.com.au 24 Hours a day, 7 days a week.
Billing & Accounts Phone: 1300 788 862 Online: My Account E-Mail: billing@serversaustralia.com.au 9:00am - 5:00pm Monday to Friday