Live chat
We have removed Live Chat since the restructure of Servers Australia, this allows everyone to be answered in a quick and formal manner, along with all incidents being tracked in our support portal.
Emergency Fault reporting
Please create a ticket at http://support.serversaustralia.com.au with the status set to "Emergency" and a System Administrator will look into it as soon as possible.
Phone Support:
Level 1 and 2 help is supported via phone, if you have a basic issue or question regarding sales, billing or support then we will be able to help you over the phone, however if you have a more complex issue then you will need to create a ticket, this will then be escalated to the Level 3 technicians. You will be advised by our phone staff if this needs to happen.
For more information on phone support please visit the Contact Us page.
Online Help:
Please see our online helpdesk at http://support.serversaustralia.com.au where you will find many answers to simple questions, we also have a range of flash tutorials to help you get started.
Tickets
Ticket support can be used for any problem that you may be having, Level 1, 2 and 3 is covered with ticket support, if you have a question that cannot be answered on Live chat then a ticket must be created, or if your issue requires us to see logs and traces then please paste these in a ticket for a quicker resolution.
Ticket support is one of the quickest and best ways to gain support; most tickets are answered within the hour during business hours, and within a few hours after hours.
Tickets can be created at http://support.serversaustralia.com.au
